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Home » Return & Refund Policy

Return & Refund Policy

RETURN & REFUND POLICY

We only accept disputes on the delivery such as quantity, Variant of fragrance, size or damage item within 3 days after the order has been received by the customer. We does not offer cash refunds . The exchange goods/products will be checked with the receipt together and the goods should be in the good condition. Please note the returns policy does not apply to promotional items , liquid items , baby apparels & baby accessories. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any exchange. Lovely Lace Retail & Marketing Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 14 – 20 working days after the confirmation.

 

Please return your purchase to the following address:

Lovely Lace Retails & Marketing Sdn Bhd

No 4, Jalan Sulaiman 1, Taman Putra Sulaiman, 68000 Ampang, Selangor D. E., Malaysia

Tel : +603 4252 6633

Fax : +603 4257 2833

Please contact us at [email protected] or +603 4252 6633 (Working Hour from 9am – 5.30pm) if you have any questions or doubts.

 

Additional Point.

Customers allowed to exchange the items at all Lovely Lace & Lovely Lace Baby outlets Nationwide.

Customer will bear the shipping & handling cost  for the return or exchange items.

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